Privacy Policy

1. Who We Are

STS Computers
160 Commercial Rd, London E1 1NL, United Kingdom
Phone: +44 20 7265 0145
Mobile: 07538 578877
Email: shahin@stscomputers.co.uk / shahintota@yahoo.com

2. What Information We Collect

• Contact Information (name, phone number, email address)
• Device Information (model, serial number, condition)
• Service Details (repair history, warranty)
• Payment Information (via secure third-party processors)
• Communication Records (emails, texts)

3. How We Use Your Information

• To contact you regarding your device
• To provide repair estimates and updates
• To process warranty or service requests
• To improve our services
• To comply with legal obligations

4. Data Sharing

We do not sell or rent your information. We may share data with:

• Trusted third-party providers (e.g. payment processors)
• Law enforcement (when legally required)
• Manufacturers for warranty claims

5. How We Protect Your Data

We use appropriate technical and organizational safeguards to protect your personal data against loss, misuse, and unauthorized access.

6. Your Rights (Under UK GDPR)

You have the right to:

• Access your data
• Request corrections or deletion
• Restrict or object to processing
• Withdraw consent
• Complain to the Information Commissioner’s Office (ICO)

7. Data Retention

We keep records for up to 6 years for legal and warranty purposes unless you request deletion sooner (when allowed).

8. Cookies and Website Tracking

If you visit our website, we may collect limited data via cookies or analytics tools to improve our service. You can control cookies through your browser settings.

9. Contact Us

If you have any questions or concerns about this policy, please contact us:

Email: shahin@stscomputers.co.uk
Phone: +44 20 7265 0145 / 07538 578877